you're reading...
Product Ideas

Should Paytm revise its Turn Around Time ?

I have been using Paytm to recharge my mobile for more than 6 months now and never had a problem with the service.The ease of usage and the convenience of not having to enter the  debit/credit card details repeatedly are features that got everyone hooked.

Today (September 9th) , I recharged for Rs.100 and the amount was not credited to my account though I did receive confirmation SMSes from both my bank and Paytm.

I contacted the customer care (  and this was the response(see below):–


I  guess  Paytm does not have much competition from similar players as of now but shouldn’t the TAT be less than 72 hours for a Rs.100 recharge? I find this unacceptable and unreasonable.


Paytm contacted me is less than 3 hours and addressed the issue.Apparently they are taking the “Underpromise and Overdeliver” phrase a bit too seriously!!

About Jose Gauravselvam Kagoo

Hi There!I am Jose Gauravselvam Kagoo. I am an Indian by birth but consider myself a citizen of the world ( which enables me to shamelessly switch nationalities during cricket matches). I like to read extensively, watch movies, dissect everyday aspects of life and learn continuously. All the views expressed here are my own.


No comments yet.

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Follow me on Twitter

%d bloggers like this: