Should Paytm revise its Turn Around Time ?

I have been using Paytm to recharge my mobile for more than 6 months now and never had a problem with the service.The ease of usage and the convenience of not having to enter the  debit/credit card details repeatedly are features that got everyone hooked.

Today (September 9th) , I recharged for Rs.100 and the amount was not credited to my account though I did receive confirmation SMSes from both my bank and Paytm.

I contacted the customer care (  and this was the response(see below):–


I  guess  Paytm does not have much competition from similar players as of now but shouldn’t the TAT be less than 72 hours for a Rs.100 recharge? I find this unacceptable and unreasonable.


Paytm contacted me is less than 3 hours and addressed the issue.Apparently they are taking the “Underpromise and Overdeliver” phrase a bit too seriously!!


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