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Should Paytm revise its Turn Around Time ?

I have been using Paytm to recharge my mobile for more than 6 months now and never had a problem with the service.The ease of usage and the convenience of not having to enter the  debit/credit card details repeatedly are features that got everyone hooked.

Today (September 9th) , I recharged for Rs.100 and the amount was not credited to my account though I did receive confirmation SMSes from both my bank and Paytm.

I contacted the customer care (care@paytm.com)  and this was the response(see below):–

Paytm

I  guess  Paytm does not have much competition from similar players as of now but shouldn’t the TAT be less than 72 hours for a Rs.100 recharge? I find this unacceptable and unreasonable.

Addendum:

Paytm contacted me is less than 3 hours and addressed the issue.Apparently they are taking the “Underpromise and Overdeliver” phrase a bit too seriously!!

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About Jose Gauravselvam Kagoo

Hi There!I am Jose Gauravselvam Kagoo. I am an Indian by birth but consider myself a citizen of the world ( which enables me to shamelessly switch nationalities during cricket matches). I would love to be a member of the Iluminati and am currently researching ways to contact them. When I am not doing research on the Illuminati, I like to read extensively, watch movies and dissect everyday aspects of life. All the views expressed here are my own.

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